Lately I have been talking with law firm managing partners, business developers, recruiters/career coaches and others in professional service industries - all around the common denominator of handling/not handling difficult conversations.
These conversations include but are not limited to
- interviewing/firing
- sales/purchasing
- conflict resolution
- negotiation/argument strategy
- admitting error/holding others to account
It seems the tougher the conversation, the more practiced we must be in using our gifts.