Because I have so often stepped into an airport in search of a screen detailing flight status updates, I can relate to what people go through when they realize what they expected to happen was cancelled, forgotten or even ignored.
As kids we fear whether our loved ones will forget our birthday, let alone not give us what we most want. Showing up to give us support is key.
Yet when we turn into adulthood, we see the problem persists. When we arrange a time to meet someone for lunch, coffee, make an appt to see a service provider or schedule a time for an interview, with that comes a level of expectation around follow-through. Not only for us - for them as well. We have set aside time in our day, we may have also deferred time from someone or something else to schedule the agreed-upon appointment.
As a result, no-shows are irritating. They are actions that speak to our character. Certainly life gets in the way adjusting our focus, slowing us down or giving us momentary lapses. Yet today's technology allows for life to get in the way without a character flaw arising.
Phone calls made out of respect to those awaiting our presence demonstrate vulnerabilty while representing respect. Yet not all offenders follow through with these common courtesies. We wait, we wonder and no connection is made. Finally, we make the decision to place a call, to leave the location or to give up on the promise made.
Cancellations aren't all bad. Yet when they happen with regularity, we begin to question the character of those not showing up. Especially when no connection is made.
From my own experiences, I will give anyone the chance to make a mistake. Yet more than one starts to grate away at the trust I had in them. And without trust, the communication that follows is just as questionable.
Much worse than a flight cancellation which is usually a safety precaution, one that happens without regard to the others involved is disheartening. It's the first step toward discomfort with that individual.
