Grab Baggers

This week I met with a skilled professional who values the art of public speaking, and then in the same breath announced to me that he won't plan his message before he speaks.

Grab bagger is what I said to myself. Grab baggers are presenters who basically speak off-the-cuff, allowing any version of conversation to stear the next point he makes. Grab bagging is one of at least 7 major speaking barrier patterns that produce audience reflections of, "Well she was nice" or "Was there supposed to be a point to this presentation?" or "Did I miss something?" or "Did the original speaker bow out at the last minute?"

This speaker may begin with a question or two for the audience, yet since this conversational element (when well-done, is extremely engaging) can bide time, it hooks the speaker into a pattern of relying on the audience to drive the presentational content. It is the act of a lazy presenter.

Even without audience involvement, the grab bagger may string together a number of points in a topic that are loosely related, expecting that is Good Enough for what is expected on the topic. Without structure and a solid flow of where the points are taking the audience, the presenter has just lost credit with the discerning audience.

Listeners aren't grouped simply to hear a person talk. They want to get something out of the presentation; actually, they'd prefer to get several things. Discerning and professional audiences appreciate the structure of a speech as it lends to new perspective on cause and effect, or appreciated strategy while learning techniques that support it. Audiences like to be given #'d points of assistance, as in "7 ways to turn around a chaotic moment".

Grab baggers haven't given themselves time to prepare. Prepare your speech. Know what specific focus you believe this particular audience will appreciate, how they can possibly benefit from it, what their challenges may be with it and tips in implementing. Create a carefully chosen gift for the listeners. Otherwise, close your eyes and grab at someone else's party.

The Power of UMHH.....

The spoken word is quite powerful. This has been exemplified since the time of creation - "And God said, 'Let it be' and it was. And it was good." Ever since the beginning of time we people have understood the power behind what comes out of the mouth.

Even when what comes out of our mouth isn't words - but gutteral sounds. Like "wha?", "huh?", "Ooooooh", and "umhh". Each suggests emotional response that, left unguarded and unmanaged, defy our ability to appear honest. These expressions fall out of our mouths and lend transparency to our feelings, even (and especially) at those times we seek to express the opposite.

Imagine a board room setting with major players around the table facing a solitary intruder in their space - the sales professional. Although intent on getting agreement, this sales professional has little confidence and feels out of their league. When asked to share the sales pitch, the individual stammers, "umhh" between every phrase, fighting for solid footing yet sensing only disinterest, distrust and denial from those who may actually need the product/solution yet won't agree to it. Why? UMHH has a powerful impact on listeners.

That solitary word spills out "lack of confidence". It signals emotional overwhelm, lack of preparation, inarticulate expression and therefore propels an immediate action of CLOSED listening. The more the speaker works to create trust and interest on the part of the listeners, the more the listener confirms the attitude of unwillingness to pay further attention.

Ever used the word? If so, notice the times. Perhaps your time was when you were called on the carpet for an action less-than becoming. Maybe you were guilty. Maybe you were ambushed. What first came to mind was, "Uh oh, I'm in trouble."

Maybe the time was when you were in front of a group, nervous about speaking, nervous about saying the right thing, or nervous that you don't look good enough. It's usually self-doubt moments that lead us to use the word.

Eradicate UMHH. It is a killer, and a powerful one. It stops the results you are after by inspiring listeners to not give you an opportunity. It damages your reputation, creates conflict and destroys credibility. There is too much power in that one little word that will lead to damage you don't want.

You can eliminate these outcomes simply, but not easily. This is a habit that's hard to break, but guess what? You want to break it. The first step is the hardest in this case. Instead of opening your mouth at those critical times, keep it closed. That's it. Just keep your mouth closed. Maybe it's time to continue listening. Definitely it's time to check your attitude.

Ice Breakers for Introverts

It's the new year, nearing the end of the first week of business. How are you feeling about where you're at?

Some are reflecting on what profession they're in. Or where they're at in it. Or whether they're taking action in effective ways that will bring them what they want. What about you?

If you're at all anxious about the actions you're taking, I can relate. I'm an introvert, so that means I will keep to myself to stay within my comfort zone. Yet I will quite often feel anxious because I am limited in my own perspective, experiences and strategy, and because I keep to myself, I don't quickly make changes, even when I want to. I may not know enough to move forward and gosh darn it, I probably won't talk about it. Unless someone like me, who can relate to how I feel and operate, can advise me to effectively create a plan, prepare and practice the actions I need to take.

Let's not get overwhelmed here. For when we introverts are overwhelmed, we slow down, procrastinate or go into that endless spin mode of blank stares. I simply need a plan. Creating a plan requires I know more than I currently do, so I need a good resource. Now, a habit many introverts fall into is doing internet searches to discover whatever information we want. On the one hand, sitting at our desk allows us to feel safe. The bad part about this online search is it isn't motivating. Our motivation for using the information we discover, if it comes from our own efforts, will tend to hold us back. Here's why. Soon we begin to doubt ourselves or doubt the source we discovered. What we need is another form of motivation - another person.

One value of opening up to people, to gaining their insight/experiences/intelligence and then to harnessing their energy, is we can't turn back. We are motivated. Get it? We must have a conversation! Whether you want assistance in creating a plan and implementing it while discovering another profession or for becoming more effective in your current one, this meaningful conversation cannot happen fast enough.

Herein lies the need to use ice breakers - to start a conversation with someone. For the introvert, I suggest starting the conversation with someone you know, because introverts need to gently slide into this. One of the biggest challenges is to plan how to start the conversation - whether over the phone, face to face, through email or through a third party. The easiest approach for an introvert is through email. So start there. Within the email we could state our intent to follow up with a phone call in a certain number of days - which keeps us accountable to following through.

But since email is the easiest starting point, here is a simple approach:

"Hey John/Jane,"

Start with an opener that addresses something recent they can relate to or something you know they've been through lately. "I hope your holidays were good for you/How is the new year looking for you?/I know you've been involved in a major project, how did it go for you?"

Continue by shifting the focus to something recent about you. "I'm giving thought to broadening my career focus/to finding some new strategies for being more effective with my responsibilities and would appreciate time with you for some brainstorming."

Close with a call to action. "I'd like to treat you to coffee/lunch so we could take 30 minutes/an hour to do some brainstorming, and of course to learn about your holidays/new year/project. I will call you in two days to discover your interest in this, or feel free to email me at your convenience before then."

Once we've bounced ideas off a handful of folks and have tweaked them or been inspired by their new ideas, we can begin the plan we need for ourselves.

The hardest part is starting - so break the ice.

Next post will look at breaking the ice with strangers while networking. Yes, even introverts network. Some do it better than others, even feeling good about their efforts once they leave. This starts with having ice breakers to use!