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Tuesday, August 24, 2010
I believe there are people who like to hear themselves talk, and people who would rather they wouldn't.
I believe people are important. Moreso than tasks.
I believe leaders are folks who inspire us.
I believe we make decisions from our gut rather than from our head.
The majority of the human race falls short - and we know this. Which makes us pay more attention to ourselves than those around us. We watch ourselves too closely, get confused by what steps we need to take, talk ourselves out of things we really want to do/need to do/really can do, for the sake of the voice in our head which has so often held us back.
There are more introverts than extroverts in our world, and I believe this means we get in our own way.
We avoid conflict, we try to please, we aim to stay safe and at the end of the day we have lost who we are, what we stand for and what we believe.
This is what I believe.
In addition, I believe we have the capacity to change. Regardless of how we have felt about ourselves, our attitude can shift.
The moment we recognize that we are not unique in our faults, that we follow behavior patterns others follow, that we stand in our own way just as others stand in their own way - at that moment we begin to become alert to opportunity.
It is opportunity that leads to hope. This is what I believe.
I believe that hope is the substance of questions we take a risk in asking.
Hope is the potential of putting 2 or more minds together - for there we discover ourselves in the midst of them.
I believe that an introvert can gain confidence. That an extrovert can ask for forgiveness and that truth comes in the dawning of each of these events.
When we begin - not when we master, but when we begin - to speak in confidence, whether out of humility, enthusiasm or curiousity, I believe we begin to live our purpose.
at 12:07 PM
Common courtesy. Do we have time for it? Are we afraid of it? Do we understand it?
Here's a scenario. Someone has picked up the phone and dialed your number, intending to either speak to you or leave you a message. Purpose? To get a response from you. Or maybe the delivery was through email, or a visit, or a note delivered via the postal service.
In any of the above cases, if the intent is to get a response, the best manner of delivering the message is In Person. Chances are good that the person being visited will be present a. if there is an appointment, b. if you're visiting their office and/or c. if they suggested you visit. Yet often the person being sought out is unavailable. Now what? Leave word, which puts the ball in their court.
What is common courtesy out of the recipient being visited?
a. If someone calls me and leaves a message, I should return the call, regardless of my feelings about their information. At the least, I should send an email (may be considered a cheap way out) for that is at least a response. Better is to make a connection that allows for an exchange.
b. If the delivery was through email, return the message and respond to any request being asked. Better yet, suggest a time to get together.
c. If there was a postal note delivered wanting specific information in a timely format, either email your response or dial and discuss.
Obviously the individual seeking a connection will determine their willingness to follow-up regardless of our response. But common courtesy on our part goes a long way in shaping our reputation.
These are the basics. Now that I've reviewed them, I've already increased my To-Do list, for a few items had fallen between the cracks! If the case is the same for you, redeem yourself. These basics go a long way.
Want to enhance your communication? Start with just the basics, please.