Surprised? Skeptical?

Introverts and people-focused people have a lot to learn - literally. While handling everyday conversation we tend to overlook one key step: Ask for more information.

Whether we want to appear thoughtful, intelligent or simply are at a loss for words, when conversation brings us to the point of frustration or shock, we tend to get silent. And this does us nor those we're talking with any good.

A book I'm currently reading, Negotiation Genius by Deepak Malhotra and Max H. Bazerman shares an example of this that I'll greatly paraphrase. It seems 2 companies were working on a deal to come to terms with placing a product in the marketplace. Company A wanted exclusive rights to it and was willing to pay the price. Yet Company B wouldn't deal in those terms. Negotiations came to a standstill.

In comes a genius negotiator to work on the relationships and outcome of the deal, and within 30 minutes, a contract was completely agreed upon by both parties. How did he do it? He simply asked Company B, "Why?" meaning, why won't you give Company A exclusive rights?

"My cousin wants 250 per month of the product, so I can't agree to this deal with Company A."

When Company A heard this, they knew they could work through it, allowed for a contingency clause of "...aside from (cousin), we get exclusive rights..." and the deal was signed.

Why didn't they ask the same question the genius asked? They, as many of us do, probably assumed Company B wouldn't share the answer. Yet unless we ask questions, we are fairly certain we won't get the information that is important to understand whatever has just made us surprised, skeptical or otherwise emotional.

Next time we feel shock, surprise, frustration or anger - we will benefit by asking questions.

Mistaken Identity

This morning James shared a provocative message he titled

Solidarity, Identity and Action

He focused on an excerpt from the book, The Patron Saint of Liars, a piece that sent me in a tailspin. It alludes to our desire to be set apart from others who behave in offensive ways, as though we don't.

I'm thinking of times someone walks in late to a meeting, runs a red light, drives too slowly in our lane ahead of us, piles on the groceries and then beats us to the 11 items or under lane. Not necessarily are these the offensive behaviors, yet they are things we will confess to eventhough when we see others do them, we are still peeved.

But those bigger issues, like not taking responsibility, shifting blame, avoiding conflict, or even causing pain or harm we usually isolate ourselves from. We claim our values (honesty, openness, respect, etc.) yet the demonstration of them suffers.

For instance, somebody we've delegated tasks to falls short. It is so easy to point out their flaws, to resolve next time to do the job ourselves. Yet we fail to remember the process we went through when taking on someone else's tasks and also falling short. We're too busy thinking about how well we historically have handled that particular task to relate to the other individual.

Our humanity has shifted from caring and weak to rigid and inhuman. Our true self, the one which can so easily communicate to someone who has made a mistake, is over-ruled. We mistakenly believe we are someone completely different.



Consider those moments of authority when we can really make a difference. Perhaps someone is making a mistake in how they are processing a task, or maybe they are hedging out of dislike or frustration of an action. Can we relate to these things in a broad sense? Without a doubt we can. Yet we claim another identity - one of perfection and inhuman nature. What we communicate to those who need assistance is unattractive. It isn't making a difference. It is aggravating and pointless. We are behaving from a mistaken identity - forgetting who we are and where we came from.

What can we, now in retrospect, do differently next time? What is the importance of doing things differently? For one, without identifying with someone, we don't connect. And without a connection we can never make a difference. Yet making a difference leads to actions and relationships beyond our comprehension.

Habits Determine Our Future

If I told you I could spend a week with you and at the end, prophecy your future, would you believe me?

Most people think that's a bit bold, maybe even unrealistic. Yet Jack Canfield, Mark Victor Hansen and Les Hewitt can prove me right. (not that I need to be right) In their book The Power of Focus, they lay out strategies and techniques that help shape the course set before us in life. Simply put, they help us understand how our daily habits shape our future. Strategy 1, in their book, is called Your Habits Will Determine Your Future.

One of my short term goals is to have the material for a book. With that in mind, last October I started writing a blog, creating a pattern for putting thoughts on "paper", determining my tone, and discovering my subject matter. My goal was to have enough written within three months that I could simply review my posts and arrange them in a way that an overall message becomes clear.

It hasn't happened. Are you with me on this? You probably understand that to accomplish goals, sacrifice happens. Well, I haven't been sacrificing - only having fun. One of my favorite blog writers posts every day. And in one post she mentioned the toll it took on her to get to the laptap and follow through. At the time I thought, Why?

Now I understand. Just doing things when we're in the mood leaves nothing to be discovered. We can't tell how good we are at something until we're put to the test. And although I enjoy blogging, I haven't put myself to the test. Check out the most recent date (Dec. 24) and you'll find it's been over two weeks. Don't give me any breaks on this - my plan was to write 3 times a week. 3 times weekly in 3 months time would give me 36 posts.

How many do I have? 33. And 2 weeks have gone by. So that's 9 posts I'm behind. Had you followed me around for a week lately, knowing my desire to write a book, you'd notice my habits don't support it. Procrastination is the mother of all bad habits. That and avoidance. And lacking discipline.

There. You now know my goal for the next 3 months and can keep me accountable. Once we have accountability we have added motivation to follow through, even when it's a sacrifice. We know on the other end of our goal it will so be worth it.

I'm now on track. Keep me there. It will determine my future.

Passion. Rigor. Purpose.

We're sitting here watching the movie Julie Julia and it dawns on me so many of us don't have what it takes.

Or maybe it's just me.

There are days rigor is left by the wayside. By this I mean, the gym is skipped, planning is put aside and flexibility - when it's convenient - becomes the focus.

Managing self, that necessary ingredient to focusing on what's important, the key to not letting things get out of hand and putting the best light on the situation, begins with routine. Like setting the alarm for the same time daily, and getting up with it. Scooping the cat litter twice at regular times. Creating a system for putting the laundry through, ironing, polishing the shoes and routinely checking for cat hair on your clothes before leaving home.

Better yet, establishing routine, even rigor, with following through on small tasks leads us to accomplishing things that will make us proud. Especially the important things regarding family, values, career.

What ways do you establish and follow through on routines that support what is important to you? Let me know, really, because I need more insight into this. Part of my career focus is in helping individuals, professionals, create the boundaries that are important to them and break down those that hold them back.

I am very passionate about this. At the end of the day, when we have followed through on those things so important to us, we feel as though we exist.



It is a struggle, no question about it. Yet the energy that goes into anything of importance comes out the other end in multiples through our own feeling of accomplishment, through the recognition and support of others and through any other product that comes as a result.

Rent the movie Julie and Julia. Better yet, define your passion. From there your rigor and resolve will carry you into defining the importance of your struggle compared to the result.

Send me your insight. Really.

As clear as...

I love swimming. Born a Pisces, my body takes to water like tires to the road. Sparkling water, a bit of a ripple and I'm ready to soak in the surroundings energized by the powerful connection of nature to spirit.

On the other hand, sludge is such an energy sapper. It is visual proof of no movement, of static life. It bogs me down and everything around me.

I find communication similar to water. Clear language compounded with similar non-verbals gives energy to conversation. Participants respond with questions, with feedback, with interest in resolving the moment. Yet, insert vague word choice, lack of feedback and blank stares and nothing happens. The energy of those involved is spent. Conversation is stymied.

You remember those times you were with someone who didn't respond, who perhaps simply smiled when a smile was incongruent. It takes us by surprise - much like a muddy pond. We try to back away, to not stick our toes in, to search for something a bit more involved. Yet we may actually take the challenge to find the movement, to create a ripple and see how long it lasts.

I remember when dating in high school, I would often sit in cars on the return trip with nothing to say. Out of pleasantries, my mind drained of topics, I would stare out the window, longing to escape the interior, to move. Yet I know the driver felt even more ill at ease, because of my shyness which led to short answers and limited eye contact.

Was this because I didn't like my companion? No. More likely, I didn't know what I liked. I hadn't taken the time to prepare my thoughts, to consider my views, to develop my interests, to question others, to seek information nor to love things around me. So when with others, suddenly I began considering my views - and now they weren't clear. I wanted to seek information, yet I didn't know how. I realized I had very few interests and now my thoughts were inconclusive.

My language was vague. "I don't know" was a common phrase. "That's cool" was another.

Stymied communication may lead us to seeking movement, if we are up to it. If the individual is interesting enough, if the time together is captive or if we are up to the challenge. But it won't last long. When communication is clear as mud, it bogs us down. Like mud caking on our skin, vague communication is irritating, bothersome and leaves us searching for refreshment. For escape.

I'm a Pisces. I see why I was so stymied as a youth and young adult. I was meant to swim through conversation, to move with pizazz, yet my fears of the water held me back. I needed the confidence to get my toes wet - to jump in. Regardless of the grace, I had to attempt social conversations, to put myself on the edge and dive right in. To continue, despite the scorecard results, so I could develop the skills. Without that experience, I couldn't have become the "lifeguard" around the communication pool today.

Night of Peace

I so enjoy peace.

A creature bent towards contemplation, I refuel when lights are low, candles are burning, soft music is playing and I can put my thoughts in order.

Night skies with great expanse calm my mind. In 1992 I spent 8 weeks in the Catskills with the National Shakespeare Conservatory, studying theatre classics, physical discipline and focus. The days were packed with intense mental, intellectual and emotional stretching. We were in an isolated setting, yet with four to a cabin there was no quiet space even during quiet time. That's when I sought out the mountains' trails, small villages nearby and quiet coves. In the evenings, the owls, the lighter traffic and the small town glows always brought me back to home.

That's how I released my angst. An introvert, I can be sociable, friendly and nice, yet especially back then, I was passive aggressive and needed release. The performance arts helped me release tension on stage, paving the way for even more practical application in everyday life - creating healthy release of tension, refueling my energies and staying focused on what's important.

Fast-forwarding ahead 17 years and several maturity levels, I cherish the peace most when in the evening. And the best night of peace is Sunday.

Evening quickly covers the sky in the Eastern timezone and with winter edging in, warm light and red wine are staples that add extra glow. This is how my spirit smiles.

Visions of the Intangible

Not everything that can be measured is important. What can be measured is usually the tangible, black and white facts. The numbers. Actions. The hard skills.



Yet try to run a business without soft skills. Without effective interpersonal skills, suddenly profitability suffers, personnel issues mount, decision-making is limited and chaos reigns. Because what is important starts with attitude, the intangible, and flows through our communication - whether verbal or non-verbal.

Many experts and executives focus on the Hard Skills - those tangible, fact driven elements that are black and white; credentials that prove employability, professional development and technical merit. It is suggested these qualities are what sets apart the wheat from the chaff.

This thinking overlooks a key ingredient.



Human drive comes from the energy around us. The compelling force that accepts, approves and appreciates. (Thank you, Les Giblin!) See this force in social settings and transfer it into others. Before long, the timid individual begins to see themselves in new ways.



There is nothing like confidence. We experience it in how we see ourselves as well as in its impact on those around us. In time we begin to see visions of our values through life and activity around us. The more we see, the greater it amplifies our drive to continue expressing those values.

Last week I missed church again, the third week in a row. The first two I was out of town, and although I missed getting the usual dose of spirit, I moved on, discovering it in other ways. This time, I really missed the people. And I even felt guilty that I'm not being a good member. All because I've felt accepted, approved of and appreciated. This week will have a different result. I'll show up.

Although one could measure my attendance, that isn't the important piece. My spirit, and the energy I gain from those around me is what's of value. Measure that? No. But can we see it? Yes.



Anyone who tries to tell you what's important is what gets measured needs their spirit re-booted. Look around you. Do you see energy? Reflect on your sense of self. Are you feeling accepted, approved of and appreciated? Notice the eyes of those around you, and you'll see whether they feel that way. Then do something to boost the energy, to reach out to others and to drive what's important.